Question 1

1. Tracking your order

   Your tracking number will be emailed to you once the order is shipped from the VGT warehouse. If you do not receive this email please email us at info@vgtgolfshoe.com.

Question 2

1. Order Confirmation

   After placing an order you will be sent a confirmation email displaying all the details of the order. Please make sure that your email address is typed correctly during checkout. Also make sure to check your junk mail folder if the confirmation email is not in your inbox. If still you don’t see the confirmation email, email customer support at info@vgtgolfshoe.com before performing check out again.

Question 3

1. How do I return a purchase?

   If you are not 100% satisfied with your purchase, we will be happy to accept the return. Please see the return policy.

Question 4

1. What happens if a product is out of stock or not available?

   If the product is out of stock or not available, it will be specified once you have entered the store page. Please continue to check out the website for updates and product availability.

Question 5

1. How do I cancel an order?

   Unfortunately, once the order is processed on the VGT website there is no way to cancel or change the order in time before the shoes are shipped. Our shipping is really fast. If you would like to return an item once you have received it you may do so. Please see the Return Policy.

Question 6

1. How much does shipping cost?

   Shipping charges are as follows: For shipments within the Continental US:

    

   Southeast: Service Area to Include (North Carolina, South Carolina, Georgia, Florida)

   Door-to-Door $ 13.70 Per Box

   Next Day $ 26.50

    

   South: Service Area to include (Alabama, Mississippi, Arkansas, Oklahoma, Texas, Tennessee, Louisiana)

   Door-to-Door $ 14.45 Per Box

   Next Day $ 28.50

    

   Mountain: Service Area to include (Colorado, Wyoming, Montana, Idaho, Iowa, Utah, ND, SD)

   Door-to-Door $ 15.25 Per Box

   Next Day $ 40.50

   Second Day $ 34.50

   Three Day $ 28.50

    

   Mid-Atlantic: Service Area to Include (Virginia, D.C, Maryland, Pennsylvania, Rhode Island, Connecticut, Delaware, New York, NJ, WV, KY)

   Door-to-Door $ 14.75 Per Box

   Next Day $ 34.50

   Second Day $ 18.50

    

   Hawaii: $ 45.00 Per Box

   Alaska: $ 35.00 Per Box

    

   • HI/AK and PR: $29.99

    

   • Canadian Shipping: $29.99

    

   • International Zone A: $49.99

   Anguilla, Aruba, Bahamas, Barbados, Belgium, Bermuda, British Virgin Islands, Cayman Islands, Dominican Republic, France, France Metropolitan, Germany, Grenada, Guadeloupe, Hong Kong, Ireland, Israel, Italy, Jamaica, Japan, Luxembourg, Mexico, Monaco, Netherlands, Philippines, Saint Vincent and the Grenadines, Singapore, South Korea, Sweden, Taiwan, Trinidad And Tobago, Turkey, and United Kingdom

    

   • International Zone B: $59.99

   Australia, Austria, China, Denmark, Finland, Greece, Iceland, India, Jordan, Liechtenstein, Martinique, New Zealand, Norway, Qatar, Spain, Switzerland, Thailand, and United Arab Emirates

    

   • International Zone C: $72.50

   Argentina, Armenia, Bahrain, Belarus, Belize, Bolivia, Brazil, Brunei Darussalam, Bulgaria, Costa Rica, Cyprus, Czech Republic, El Salvador, Estonia, Honduras, Hungary, Kuwait, Latvia, Mauritius, Morocco, Panama, Peru, Poland, Romania, Slovakia , Slovenia, South African Republic, Uruguay, and Vietnam

    

   • International Zone D: $89.99

   Chile, Colombia, Egypt, French Polynesia, Kenya, Malta, New Caledonia, Oman, Portugal, and Saudi Arabia

    

   • International Zone E: $119.99

   Croatia, Ecuador, Fiji, French Guiana, Gibraltar, Guatemala, Kazakhstan, Lao People's Democratic Republic, Lithuania, Northern Mariana Islands , Paraguay, and Reunion

Question 7

1. Can I expedite shipment?

   Yes you can expedite shipment. Please review shipping methods.

Question 8

1. How long is it before I receive my order?

   Residential deliveries will be delivered Monday through Saturday. All commercial deliveries will be delivered Monday through Friday.

    

   We do not deliver on national holidays and Sundays. All military shipments are shipped via the U.S. Postal Service. All orders are shipped within one business day of payment verification.

    

   Expected delivery dates for non expedited orders vary depending upon method of shipment and shipment location.

    

   Occasionally shoe orders are shipped directly from the manufacturer.

    

   We place orders with manufacturers every business day and typically those orders ship within one-two business days. For tracking information for drop shipments directly from the manufacture, please contact us at:

    

   CLN--Cargo Logistics Network

   Item: Golf Shoe (V- Groove Tool Golf Shoe)

   1825-C Cross Beam Drive Charlotte, NC 28217

   Tel: 704-357-0474

   Fax: 704-357-0437

Question 9

1. What forms of payment do you accept?

   At this time we accept Visa, MasterCard, Discover, American Express and PayPal.

Question 10

1. How do I contact PayPal customer service?

   PayPal Customer Service can be contacted by visiting www.paypal.com.

Question 11

1. Why was my credit card not accepted during checkout?

   For your protection, we verify the security card number (3 digits CVV) and address for all credit cards.

   Please double check the credit card number and expiration date. If you experience difficulties during checkout, please call your credit card issuer for assistance. Also, at this time, we only accept Visa, MasterCard, Discover, American Express and PayPal.

Question 12

1. Do you ship outside the United States?

   Yes. We ship to over 90 countries via Federal Express.

   International orders are subject to duties and taxes which are levied once a package reaches a specific destination.

   You may be subject to these and other charges which are your responsibility. These charges vary by country. You should contact your local customs office for further information.

   International customers may be required to provide proof of credit card ownership.

Question 13

1. Do you carry a specific style/color/size?

   We carry only the V-Groove Tool Golf Shoe for now.

   Our selections of products are new to the golf shoe industry. We are able to ship all available sizes you see on our website at http://vgtgolfshoe.com and only those styles listed on the site.

   Please ensure that you check our site often for updates and closeout specials.

   Please remember we can only ship the styles, colors, and sizes that are shown on the website. If you have any questions, please contact us at our contact page of the website.

Question 14

1. Do you charge sales tax?

   Yes. We are required by law to charge sales taxes on all shipments.

Question 15

1. How do I know my shoe size?

   If you do not know your shoe size, we would encourage you to measure your size with a ruler or common Bannock device. As with all footwear, manufacturers use different lasts, so sizes may vary from manufacturer to manufacture.

   Determine you shoe size by using the chart below.

   

Question 16

1. What is the size chart for the international shoe sizes?

   

Question 17

1. What do the letters stand for?

   VGT (V-Groove Tool)

Question 18

1. What is a closeout?

   A closeout is a discontinued style that is no longer produced. Closeout shoes are new and qualify for all warranty coverage offered by the manufacturer.

Question 19

1. How should I care for golf shoes?

   Proper care and maintenance can extend the life of your golf footwear. Here are a few care tips:

   • Always clean your shoes after each round and store them at room temperature.

   • Never leave your shoes in a car trunk or in a garage. Constant exposure to both heat and cold can cause leather to become brittle and crack.

   • Use cedar shoe trees which remove any excess moisture and help the shoes to retain their shape.

   • Not walking on cart paths or asphalt will prolong the life of your golf shoe spikes.

   • You should replace your golf shoe spikes every 15-20 rounds.

Question 20

1. What does a waterproof warranty mean?

   Some golf shoes include either a one year or two year waterproof warranty. The warranty is determined by the shoe construction.

   Shoes with a one year waterproof warranty have a treated leather upper while a two year waterproof shoe includes a waterproof membrane.

   If your shoes do not remain waterproof throughout the entire warranty period, please contact us as soon as possible. We honor all valid manufacturer warranties.

Question 21

1. What is the difference that the VGT Golf Shoe makes and what exactly do they do for you?

   The VGT Golf Shoe is an all in one golf shoe that holds the golfer’s golf tools directly on the golf shoe; i.e. two ball markers, three golf tees, and one divot repair tool.

   They are the only golf shoe model that provides an added service to the golfer by carrying the golfer's tools conveniently and fully accessible on the golf shoe. This is considered a personal caddie for the golfer.

Question 22

1. How do I get the V-Groove Tool Golf Shoe accessories that coordinate with the shoe?

   Coordinating accessories are not included with the purchase of the golf shoe but they can be seen and purchased through our accessories page of the website at http://vgtgolfshoe.com.

Question 23

1. Are the golf shoes constructed of full grain leather or synthetic leather?

   Our golf shoes are constructed of genuine full grain leather which is a high quality material that performs well in all types of weather and lasts a long time. Our leather golf shoe upper is waterproof as well.

   Genuine full grain leather golf shoes often breathe better and are cooler on the feet.

Question 24

1. Do you have a privacy policy?

   Yes. It may be reviewed here.

Question 25

1. What is the purpose of the VGT Golf Shoe?

   Griffin Athletics International Inc. (GAII) is a sports athletics company. GAII’s product is the V-Groove Tool Golf Shoe recognized as the “World’s First Multifunctional Golf Shoe.”

    

   Through testing and development a new golf shoe design was developed.

    

   The golf shoe has four support pockets on the outside of the golf shoe where the golfer can put three golf tees. These support pockets add a convenient access to remove your tees.

    

   There are two support pockets in the center section of the golf shoe to hold two ball markers, one on the outside of each golf shoe. These support pockets were made to properly secure the ball marker so they will not move or slide.

    

   GAII has developed a side pocket that snaps to secure and hold the golfer’s divot repair tool. The golfer has easy access to their divot repair tool while on the greens. This side pocket can accommodate the standard size repair tool.

    

   GAII holds the patent for this special multifunctional golf shoe.